Position Type: Full-time / Internship / Apprenticeship
Language Requirement: Fluent in English (both written and spoken)
Job Description:
We are seeking a motivated Customer Support Representative to provide exceptional service to our e-commerce customers. If you’re a recent graduate or an intern with a passion for helping others and ensuring a positive customer experience, this is the perfect opportunity for you to start your career in customer service.
Responsibilities:
- Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
- Assist customers with product information, order status, returns, and exchanges.
- Troubleshoot issues and provide resolutions, ensuring customer satisfaction.
- Work closely with product and operations teams to resolve customer concerns.
- Foster an inclusive customer experience, respecting cultural differences and individual needs.
Requirements:
- Recent university graduate, or currently enrolled as an intern or apprentice.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and a customer-first mentality.
- Ability to work independently and as part of a global team.
- Passionate about providing excellent service and helping customers.
Why Join Us?
If you’re a people person who enjoys solving problems and delivering great customer experiences, this is the perfect opportunity to launch your career in customer service at an innovative e-commerce company.
We can’t wait to see what you can bring to our team! Don’t hesitate to send your application to Jobs @ febsys.co.uk